Privacy policy

1. Controller

The controller responsible for data processing on this website is:

LUAN E.U GmbH
Zeughausstrasse 5
4702 Oensingen, Schweiz
info@luan-bau.ch

2. General

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). The stronger protection standard applies where relevant.

3. Hosting and server logs

When you access this website, the hosting provider and/or web server process technically necessary information, in particular IP address, date and time of the request, amount of data transferred and browser type. This serves security (e.g. defence against attacks) and stable provision of the site.

Legal basis: legitimate interest in a secure, functional website (Art. 6(1)(f) GDPR or Art. 31 FADP as applicable). Data are deleted or anonymised after an appropriate period unless longer retention is required by law.

4. Contact form and email

If you contact us via the form or email, we process the information you provide (e.g. name, email, phone, message content) to handle your enquiry.

Legal basis: preparation or performance of a contract or legitimate interest in responding to enquiries (Art. 6(1)(b) or (f) GDPR; Art. 31(1) FADP). Data are deleted once the enquiry is finally handled and no statutory retention obligations apply, unless there is a legitimate interest in longer retention (e.g. ongoing correspondence).

5. Cookie banner and consent

On your first visit we may show a notice and ask for your choice regarding optional features. Your decision is stored locally in your browser using local storage (technical key: luan_cookie_consent_v1) — without us setting an additional advertising or analytics cookie.

Categories:

• Strictly necessary: includes storing your consent choice and everything essential for secure operation of the site.
• External media (optional): concerns embedding the interactive OpenStreetMap on the “Contact” page. The map loads only after you consent or use “Load map”; data may then be sent to the OpenStreetMap Foundation.

You can change or withdraw your choice at any time via “Cookie settings” in the footer.

6. Cookies, local storage and tracking

We do not use marketing or audience measurement cookies (e.g. no Google Analytics). No non-essential tracking pixels on the public site.

If you use the admin area (/admin), your browser may receive a session cookie required for login and security. Legal basis: legitimate interest / technical necessity.

Hosting or server security logs are based on legitimate interest in secure operation (see section 3).

7. Embedded maps (OpenStreetMap)

The map on the contact page comes from OpenStreetMap. It loads only after consent or when you explicitly trigger it. Loading may transmit data (e.g. IP address) to OpenStreetMap Foundation servers. Details: OpenStreetMap Foundation privacy policy. You can also open the map in a new window without embedding.

8. Disclosure to third parties

We disclose your data to third parties only if necessary to perform a contract or process your enquiry (e.g. hosting), we are legally obliged, or you have consented.

9. Transfers abroad

If providers outside Switzerland or the EEA process personal data, we ensure — where required — an adequate level of protection (e.g. standard contractual clauses or adequacy decisions).

10. Your rights

Under applicable law you have rights including access, rectification, erasure or restriction of processing and, where the GDPR applies under certain conditions, data portability and objection to processing based on legitimate interests.

To exercise your rights, contact us at the address above. You may also lodge a complaint with a supervisory authority.

In Switzerland: Federal Data Protection and Information Commissioner (FDPIC).

11. Changes

We may update this privacy policy if the website, legal situation or our processes change. The version published on the website applies.